Billing

General Patients

  • For in-patient treatment, you are required to pay a deposit as per your room category and the treatment you seek. You will be requested to pay the second installment when expenditure is about to exceed the initial payment. To check your daily billing status, you are requested to contact Reception.
  • The deposit is waived if direct billing is arranged between your employer or insurance company and the hospital, provided the employer or insurance company has authorized the treatment.
  • All major credit cards are accepted.
  • For any billing query, please Contact Reception.


Important issues to be kept in mind at the time of admission

Valuables

It is advisable not to bring valuable items with you at the time of admission. The hospital does not accept responsibility for any loss or damage of possessions. In an emergency, if you do have valuables with you, please inform your nurse, who will further coordinate with the Security to put the valuables in the hospital lockers till the time you get discharged or make other arrangements.

Lost and Found

In the eventuality that you misplace or lose a personal belonging, you must immediately inform your nurse in-charge. She in turn will inform the security officer and the GRO. However, you will be responsible for safeguarding your belongings during your stay at the hospital. The management does not encourage you to bring valuables, or keep excess cash with you.

Medicines from Home

In order to ensure that you receive the medical care specific to your needs, medicines from home should not be brought to the hospital at the time of admission, unless mandatory. However, while you are in the hospital, it is important that you discuss your medication with your doctor and nurse, and inform them about :

  • Previous medication
  • Prescribed medicines
  • Over-the-counter medicines (like aspirin and cough medicine)
  • Medicines that a family member or friend gave you
  • Vitamins
  • Herbal products

While you are hospitalized with us, all the medicines required for your treatment will be provided by the hospital. Taking your Medicines

  • Ask your nurse about your medicines-their names, their appearance (color, shape, size etc.), their function, their frequency and what side effects could be expected and must be reported.
  • Make sure that the staff checks your ID bracelet before giving you any medicine.
  • Scrutinize all medicines before you take them. If you do not recognize a medicine, let your nurse known.

Taking your Medicines

  • Ask your nurse about your medicines-their names, their appearance (color, shape, size etc.), their function, their frequency and what side effects could be expected and must be reported.
  • Make sure that the staff checks your ID bracelet before giving you any medicine.
  • Scrutinize all medicines before you take them. If you do not recognize a medicine, let your nurse known.

Consent/Surrogate Consent

You will be requested to sign a consent form before you undergo a surgery. Parents or guardians of minors will be required to sign on their behalf. Before you sign the form, your consultant will discuss the details of the surgery/procedure with you. Your attendant will be requested to sign a surrogate consent form if you are incapable of signing it yourself.


Medical Care

Throughout your stay in the hospital, our consultants will discuss your treatment with you as well as your family and ensure that you are kept informed about your progress. Please be reassured that you are in the best medical hands and the most advanced technology is available for your care and treatment.

Medical Coordinators

Your attendants can find out about your status from Medical Coordinators posted in each patient area. Each ICU too has designated supervisors who perform an administrative role besides their clinical duty. All medical queries may be directed to them.

Medical Coordinators serve as spokesmen of the senior doctors, especially if the doctors are unable to see you/your attendants at an odd hour.

Vulnerable Patients

It is our responsibility to identify and to provide vulnerable patients more care, and for this we have bedside indicators with the “safety first” logo. Patients who fall under the category of vulnerable patients will be extended more help than the others. These are

  • Children below the age of 12 years
  • Adults above the age of 65 years
  • Physically / mentally challenged persons
  • Comatose Patients
  • Patients who cannot perform ADL (Activities of Daily Living)

Things You Will Need To Bring From Home

Linen as well as patient clothes will be provided to you at the hospital. All you need to bring along is your toiletry such as toothbrush, toothpaste, shaving kit, and a pair of slippers. Your attendant should bring the same too.

Learn More

PARTNERSHIP WITH SMILE TRAIN SINCE 2007

A cleft can be corrected with a simple surgery that could take as little as 45 minutes for FREE!